Refund policy
Returns or Refunds will be accepted for 7 days from date of delivery confirmation.
*You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. Once returned item is inspected and you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
To initiate a return, please email us at kcrystalquarry@gmail.com
To initiate a return, please email us at kcrystalquarry@gmail.com
We require a receipt or proof of purchase to accompany your return.
No exchanges will be accepted after items ship from The Crystal Quarry
and are marked as
in transit.
This is due to the nature of the individual items varying in color/sizes/weight it does not allow for us to accept exchanges.
This is due to the nature of the individual items varying in color/sizes/weight it does not allow for us to accept exchanges.
•If the wrong address was listed on shipping address, please email us BEFORE the item is marked as shipped on tracking.
kcrystalquarry@gmail.com
Otherwise we will receive item back with “return to sender” and no refund will be given.
—Shipping to resend the item will be charged to the customer in order to fix the mistake.—
If item is lost or stolen you will need to contact the shipping company with the tracking number and insurance info provided for your order.
If item is lost or stolen you will need to contact the shipping company with the tracking number and insurance info provided for your order.
We will not/cannot issue a replacement
(due to uniqueness of the stones)
—The insurance process with the shipping companies will need to be followed to be compensated if this happens—
Thanks for shopping and please reach out with any questions or inquiries!